FAQ
Answers to common questions about ordering, shipping, certifications, custom cables, returns, and B2B accounts at World Cord Sets.
FAQ
Frequently asked questions
Can't find your answer? Call (860) 763-2100 or email sales@worldcordsets.com — engineers, not call-center scripts.
Do you offer NET payment terms?
Yes — qualified B2B customers can apply for NET 30 / 60 / 90 terms. Apply via the partner program or include your buyer's contact when you place your first order.
How fast do you ship?
In-stock cords ship same day if ordered by 2:30 PM ET, Mon-Fri. Hand-terminated builds from in-stock components typically ship in 3–4 business days; every other custom build carries a real promise date on its quote. Rush options — call us.
Which certifications do you carry?
UL and cUL cord sets across the catalog (Z-Lock+ is UL Listed, file E360479), with VDE, ENEC, CCC, PSE, SAA, KC and 25 more international marks by configuration; RoHS and REACH declarations on request; TAA-compliant families available. The specific approvals for a part are on its product page.
Can you build a cord that isn't in your catalog?
Yes. Use the configurator for in-spec builds (instant SKU + price), the AI quote tool for hand-typed specs, or call engineering for fully custom assemblies.
What's your return policy?
30-day no-haggle returns on stock items; lifetime workmanship warranty. See returns & warranty for the full RMA flow.
Do you ship internationally?
Yes — we ship worldwide. For tariff-bearing destinations, we route via our overseas-air option in the configurator for fastest delivery; international ground takes 7-14 business days.